Effective Date: 15 December 2019
Last Updated: 20 August 2026
1. PURPOSE AND SCOPE
This Refund & Cancellation Policy (“Refund Policy” or “Policy”) governs cancellations, refunds, returns, replacements, credits, and related matters concerning products and services purchased from or through aashishvats.com (the “Website”).
The Website is operated by Ananta Akshar Infomedia Private Limited (“Ananta Akshar”, “Company”, “we”, “us” or “our”).
This Policy applies to digital products, frameworks, templates, workbooks, ebooks, downloadable resources, courses, educational programmes, workshops, consultations, coaching or advisory services, subscriptions and other products or services offered through the Website.
Different products or services may have specific terms displayed at or before purchase. Those terms may supplement this Policy. Nothing in this Policy is intended to exclude, restrict or waive any mandatory consumer right or remedy that cannot lawfully be excluded or restricted.
2. GENERAL NO-REFUND AND NO-CANCELLATION POLICY
Except for the limited exception expressly set out in Section 3 of this Policy for AI Advantage Sessions, all purchases made through the Website are final.
The Company does not ordinarily accept cancellations or provide refunds once an order or purchase has been successfully completed.
Accordingly, a Customer does not acquire a contractual right to cancel a completed purchase or demand a refund merely because the Customer changes their mind, no longer requires the product or service, has not used the product, purchased it for a purpose that subsequently changed, disagrees with the Company’s methodology, or does not achieve a particular outcome.
This Policy does not limit a remedy that the Company is required to provide under applicable mandatory law, including where the Company fails to deliver the purchased product or service, or where a product or service is materially defective, materially misrepresented or otherwise gives rise to a non-excludable statutory remedy.
3. EXCLUSIVE REFUND EXCEPTION — AI ADVANTAGE SESSIONS
The sole discretionary refund exception under this Policy applies to an AI Advantage Session.
If, after attending an AI Advantage Session, a Customer genuinely considers that the session did not provide sufficient value to them, the Customer may request a refund by sending an email to support@aashishvats.com within forty-eight (48) hours after the conclusion of the relevant session.
The Company must receive the request within that 48-hour period. Requests received after the expiry of the 48 hours will ordinarily not qualify for the AI Advantage Session refund.
The Company may reasonably verify the Customer’s attendance and the relevant transaction before processing the request.
This is a limited commercial refund commitment and does not establish a general refund right for any other product or service. A Customer who does not attend the session does not qualify for this particular refund merely because the session was not attended. The refund exception is specifically intended for a Customer who attended the session and, following attendance, determines that the session did not provide sufficient value.
The Company reserves the right to refuse requests that are fraudulent, materially misleading, abusive, or inconsistent with this Policy, subject always to applicable law.
4. DIGITAL PRODUCTS — FINAL SALE
All Digital Products are sold on a final-sale basis. Digital Products may include frameworks, ebooks, templates, workbooks, toolkits, downloadable resources, recorded educational materials, guides and other electronically delivered products.
Once a Digital Product has been purchased and access, delivery, download capability, a download link, account access or other means of obtaining the product has been provided to the Customer, the Customer has no contractual right under this Policy to demand a cancellation or refund.
This applies even if the Customer has not yet downloaded, opened, read or otherwise used the Digital Product after access has been provided.
The foregoing does not prevent the Company from providing an appropriate remedy where required by applicable law, including where the Company has failed to deliver the purchased product, the product is materially defective or inaccessible, or the product materially fails to correspond with its advertised or agreed specifications.
5. FRAMEWORKS, TEMPLATES AND DOWNLOADABLE RESOURCES
Frameworks, templates, worksheets, workbooks, toolkits and similar downloadable resources are Digital Products and are subject to the final-sale rule in Section 4.
Once the relevant material has been made available to the Customer, no cancellation or refund will ordinarily be provided.
A Customer’s dissatisfaction with the methodology, presentation, viewpoint, format, difficulty, applicability or expected usefulness of a framework or resource does not, by itself, create a refund right.
6. E-BOOKS AND DIGITAL BOOKS
Ebooks and other digitally delivered books are Digital Products and are subject to the final-sale rule.
Once the ebook or digital book has been delivered or access has been provided, no cancellation or refund will ordinarily be available.
Where the Company has failed to deliver the purchased title, delivered the wrong title, or provided a materially defective or inaccessible file, the Company may provide an appropriate remedy, subject to applicable law.
7. COURSES, PROGRAMMES AND EDUCATIONAL SERVICES
Courses, workshops, programmes, coaching, training and other educational services are non-cancellable and non-refundable once the relevant purchase has been completed, except for the specific AI Advantage Session exception in Section 3 or where a refund or other remedy is required by applicable law.
This applies whether or not the Customer attends a session, watches a recording, accesses course materials, completes assignments, completes the programme, uses the educational material, or achieves the result expected from the programme.
8. CONSULTATIONS AND ADVISORY SERVICES
Consultations, advisory sessions, coaching and similar services are non-cancellable and non-refundable once purchased, except where expressly stated otherwise in applicable service terms or where a refund or other remedy is required by applicable law.
If the Company fails to provide a purchased consultation or service, the Company may, subject to applicable law, reschedule the service, provide an equivalent service or issue an appropriate refund.
9. SUBSCRIPTIONS AND RECURRING SERVICES
If the Company introduces subscription-based products or recurring services, the applicable subscription terms shall specify the renewal and cancellation mechanism.
Unless expressly stated otherwise, cancellation of a subscription will prevent future renewal but will not create a refund entitlement for a billing period that has already commenced. Any mandatory statutory cancellation or refund right remains unaffected.
10. COMPANY-INITIATED CANCELLATION
If the Company cancels a paid product, course, programme or service before it has been delivered, the Company may provide a full refund, partial refund, replacement, rescheduling or another appropriate remedy, as applicable to the circumstances and subject to applicable law.
11. FAILED OR DUPLICATE TRANSACTIONS
If a Customer is charged more than once for the same transaction because of a technical or payment-processing error, the duplicate amount may be refunded after verification.
Where a payment is debited but the corresponding transaction fails, the Company will verify the transaction status with the relevant payment provider. Where the Company receives the funds but the transaction cannot be completed, the applicable amount will be refunded or otherwise resolved in accordance with the applicable payment-system process and law.
The Company cannot control processing timelines imposed by banks, card networks or payment gateways.
12. PAYMENT GATEWAYS AND REFUND PROCESSING
Payments may be processed through third-party providers, including Razorpay and other checkout or payment providers used by the Company.
Where a refund is approved, the Company will ordinarily initiate it through the original payment channel where technically and operationally feasible.
The Company’s refund processing period is up to seven (7) days from the date on which the Company approves and initiates the refund, subject to any longer period necessarily imposed by the relevant payment provider or banking system.
The time taken for the refunded amount to appear in the Customer’s account may depend upon the bank, card issuer, payment network, payment gateway or other intermediary.
13. REFUND REQUEST PROCEDURE
Where a Customer believes that a refund is available under this Policy or mandatory applicable law, the Customer must contact Ananta Akshar Infomedia Private Limited at support@aashishvats.com.
The request should include the Customer’s name, email address used for the purchase, order or transaction reference, product or service purchased, date of purchase, and details of the circumstances giving rise to the request.
For an AI Advantage Session refund, the email must be received within forty-eight (48) hours after the conclusion of the relevant session.
The Company may request reasonable information necessary to verify the transaction and determine the request.
14. CHARGEBACKS AND PAYMENT DISPUTES
Except where a Customer is exercising a right or remedy that cannot lawfully be excluded, the Customer has no contractual right to bypass this Refund Policy by initiating a chargeback or payment dispute merely because the Customer is dissatisfied with a purchase that is otherwise final and non-refundable under this Policy.
A Customer should first contact the Company at support@aashishvats.com to raise any legitimate transaction, delivery, or service issue.
A chargeback or payment dispute initiated solely to obtain a refund contrary to this Policy, after the purchased product or service has been validly delivered, may be treated as an improper attempt to circumvent the agreed commercial terms.
The Company reserves the right to provide the relevant payment provider, acquiring bank, card network or financial institution with transaction records, proof of purchase, delivery records, access records, communications and other information reasonably necessary to respond to a disputed transaction, subject to applicable law.
Nothing in this Section prevents a Customer from reporting a genuinely unauthorised transaction, fraud or other matter for which a statutory or payment-system dispute mechanism is legally available.
15. NO REFUND FOR FAILURE TO ACHIEVE A PARTICULAR RESULT
The Company’s products and services are educational and informational unless expressly stated otherwise. The Company does not guarantee any particular professional, financial, educational, personal, emotional, business or other result.
A Customer’s failure to obtain an anticipated result does not, by itself, create a refund entitlement.
This provision does not limit remedies arising from a material failure to deliver the product or service as represented or from any mandatory legal right.
16. REFUNDS REQUIRED BY LAW
Notwithstanding the general final-sale and no-refund provisions of this Policy, the Company shall comply with any refund, replacement, cancellation or other remedy that is mandatory under applicable law.
Nothing in this Policy is intended to contractually exclude remedies for unauthorised transactions, failure to deliver, material mismatch with the agreed or advertised product or service, applicable consumer-protection remedies, or any other non-waivable statutory right.
17. NO WAIVER OF CONSUMER RIGHTS
Nothing in this Policy shall be interpreted as preventing a consumer from exercising a mandatory right or remedy available under Indian law.
Where any provision of this Policy conflicts with a mandatory statutory requirement, the mandatory requirement shall prevail to the extent of the conflict.
The Consumer Protection (E-Commerce) Rules, 2020 require e-commerce entities to provide information concerning return, refund, exchange, warranty and guarantee policies and provide for payment of accepted refunds within the applicable period. The Company’s stated refund position is intended to operate consistently with those requirements and other mandatory consumer-protection law.
18. FRAUDULENT OR ABUSIVE REFUND REQUESTS
The Company may investigate requests involving suspected fraud, false statements, unauthorised use, repeated misuse of refund mechanisms, payment manipulation, unauthorised sharing of Digital Products or other conduct intended to obtain products or services without lawful payment.
The Company may provide relevant transaction and access records to payment providers or other authorised parties where reasonably necessary to investigate or defend a transaction dispute, subject to applicable law.
19. PRIVACY
Personal data submitted in connection with a purchase, refund request, cancellation request, transaction dispute or customer-support communication will be processed in accordance with the Company’s Privacy Policy.
20. AMENDMENTS
The Company may amend this Policy to reflect changes in applicable law, payment systems, products, services, refund procedures, business practices or regulatory requirements.
The revised Policy shall be published on the Website with an updated Last Updated date. Where applicable law requires additional notice or consent, the Company shall comply with the relevant requirement.
21. GOVERNING LAW
This Policy shall be governed by and construed in accordance with the laws of India.
Subject to mandatory consumer rights and applicable law, disputes concerning this Policy shall be subject to the jurisdiction of competent courts in Haryana, India.
Nothing in this clause prevents a consumer from exercising a mandatory statutory right before a competent consumer forum, commission, tribunal or other authority.
22. SEVERABILITY
If any provision of this Policy is found to be unlawful, invalid or unenforceable, it shall be enforced to the maximum extent permitted by law and the remaining provisions shall remain in full force and effect.
23. CONTACT
Ananta Akshar Infomedia Private Limited
Email: support@aashishvats.com
Website: aashishvats.com
Effective Date: 15 December 2019
Last Updated: 20 August 2026